RETURN & REFUND POLICY
WHAT HAPPENS IF?
FAULTY PRODUCTS OR PRODUCTS NOT AS DESCRIBED?
Returns in The First 7 Days
If a fault in the product has been identified within 7 days of receiving the goods the customer will be given the option to return to Goanna Brewing for full refund.
Sent Replacement Parts
If the issue can be resolved with replacement parts for the customer to resolve themselves, Goanna Brewing will normally offer this as an option.
Returns After 7 Days
If the fault in the product has been identified after 7 days, the product will need to be returned to Goanna Brewing for assessment. Goanna Brewing will assess the product in 2 business days and make a decision to either repair, or replace the product.
Refunds / Replacements
Refunds or replacements will only be issued once goods have been returned and received by Goanna Brewing. We cannot refund goods/or send replacement goods until the product being refunded/replaced has been received by Goanna Brewing.
What are your Terms & Conditions for the purchase of keggng items, including Kegerators?
All gear supplied by Goanna Brewing must be tested by the customer thoroughly before use and maintained correctly over time.
Goanna Brewing is not responsible for lost beer, beverages, liquid, gas or other consumables caused from leaks or faulty items.
It is the job of the installer (customer) to thoroughly check hose joins, taps, seals, chillers and all other corresponding gear before leaving the system under pressure. All beer systems require maintenance and require periodic seal replacements etc. It is the users ongoing role to make sure all fittings and fixtures are working correctly and maintain a good seal. If these checks have not been done then “DO NOT LEAVE” the system under pressure. (We recommend you turn your gas bottle off each night).